Citizen Advice Service

What is the Citizen Advice Service?

The East Herts Citizens Advice Service, which includes several Bureaux in our towns, can help people sort out their legal, financial and other problems by providing free, independent and confidential advice.

It is managed by trained and local volunteers who can provide impartial advice to everyone on their rights and responsibilities. Local Bureaux receive money from local authorities, the Legal Services Commission, Lottery funds, primary care trusts, charitable trusts, private sector companies and individuals.

How can a Citizen Advice Bureau in East Herts Help you?

Local services in East Herts are equipped to deal with any issue, from anyone.

This includes problems surrounding:

  • Debt
  • Housing
  • Immigration
  • Benefits and Tax Credits
  • Employment

Advisors can provide advice through face-to-face, telephone and email services, and online via their self help website

They can also write letters and make phone calls to service providers on your behalf and can also refer you to specialist case workers if needed, who are able to represent people at court and tribunals.

Telephone advice times
Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised. Call 03444 111 444 for advice.

Mon: 10.00 - 16.00
Tue: 10.00 - 16.00
Wed: 10.00 - 16.00
Thu: 10.00 - 16.00
Fri: 10.00 - 16.00

Where can I find my local Bureau?

There are local Bureaux across East Herts and can provide advice sessions face to face and over the phone. A list of Bureaux along with details of their opening times and information on the service they provide can be found below. All Bureaux in East Herts have wheelchair and disability access.



The Hertford office will be in full service from Monday 23 April 2018 at:

East Herts Council Office


Pegs Lane


SG13 8EQ

Mon, Wed & Thu : 10am – 2pm

Local Web Site:

Map: Link to map


Bishop’s Stortford

Advice Sessions:
At Bishop’s Stortford you can now have a short introductory interview to help decide how you can be best advised. Following this, you may then be asked to make an appointment.

74 South Street
Bishop’s Stortford
CM23 3AZ

Local Web site:

Map: Link to map

Opening Times:

Mon: 10:00 - 12:00
Tues: 10:00 - 12:00
Wed: 10:00 - 14:00
Thur: 10:00 - 14:00
Fri: Closed



A new Outreach Office will open on Tuesday 17 April 2018 at:

20 Tudor Square (nr. Prezzo)

West Street Ware,

SG12 9XF

Tues: 10-1pm

Local Web site:

Map: Link to map



Advice sessions are available at Sawbridgeworth at:

The Council Officers Sayesbury Manor Bell Street



CM21 9AN

Mon: 10.00 - 12.00 (First Monday of every month)

Local Web site:

Map: Link to map



Advice sessions
At Buntingford you can now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

The Manor House 21 High Street

Monday 10.00 - 16.00

Tuesday 10.00 - 13.00

Wednesday 10.00 - 13.00

Local Web site:

Map: Link to map



Hertford Library, Maidenhead Street
SG14 1DR

Monday 10.00 - 13.00 (First Monday of every month)

Map: Link to Map
Local Web site: 


For more information relating to Citizens Advice you can contact your local branch or visit the national website here

* This factsheet is by no means definitive, nor should it be relied upon as legal advice *