Hertford North Commuters Slam Unreliable Service

Commuters from Hertford North have condemned their rail service over the last six months as unreliable, according to a survey conducted by Mark Prisk MP. 77% of those polled cited the unreliability of the service run by Govia Thameslink as the one thing they most want to see change. A quarter (24%) said the service was too slow and 16% said they were unhappy about the cost.

The survey was conducted by Mark Prisk MP, prior to his meeting with the senior managers at Govia Thameslink at Westminster on December 6th. It follows many months in which cancellations and delays have tested the patience of commuters and during which Mr Prisk has said that the current large franchise should be broken up.

The survey also found that the overwhelming majority (83%) rated the service as between ok to very poor. Just 17% had more positive things to say about the service over the last six months. There were also mixed views about the company’s performance in providing timely and useful information, when things go wrong.

Mr Prisk said “I want to present these findings direct to the senior management at Govia Thameslink so they understand how my constituents feel about the service over the last six months or so. I am looking for a clear response from Govia to accept these failings and to tell me what they are going to do to rectify them. People pay a lot for this service and its time it improved.”

 

Question 5

 

Survey Question 2

For a full break down of the survey results please find the attached document below

Attachments

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Mark Prisk GTR Survey Results.xlsx 31.38 KB